With the best chat application from the time that a visitor lands on your site, your chat operators can monitor their progress and see them flit from page to page. This silent monitoring will enable agents to capture customer information before sending a proactive pop-up chat to see if they need help checking out or finding a particular product. Geographic location, browser and keyword referral are must-have pieces of information that you can use to help set marketing goals, create pay-per-click campaigns and increase traffic on your site.
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