The
live help software enables the administrator or webmaster of a website to receive and respond to text communication from multiple users of the website. It is commonly used as a way for webmasters or site owners to instantly engage their website visitors; done both in a reactive and proactive fashion. By using this type of software, webmasters often are anticipating:
1. Increased interactivity and trust with the website visitor.
2. The E-commerce site increased sales/conversions.
3. The software used is Java script,Java or Flash Player.
4. Some live support applications are written in PHP,C++.