The Live chat software (also called live chat, live help) is a famous term for online chat applications designed particularly to provide online assistance to users of a website. The software enables the administrator or webmaster of a website to receive and respond to text communication from multiple users of the website. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion. By using this type of software, webmasters often are anticipating:
1. Increased interactivity and trust with the website visitor;2. (if an E-commerce site) increased sales/conversions.
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